ITSM Crowd 40 – AIOps and the future of support

The ITSM Crowd hangouts from ITSM Zone

 

In episode 40 of the ITSM Crowd, we were joined by Moogsoft’s Dominic Wellington to hear about AIOps and the impact this is having on IT support and event management. Covering data science and machine learning, this educational episode covered the IT operations of the future as well as a discussion about how this will impact the jobs and skills required in IT. Dominic gave some examples of how AIOps has allowed organizations to create new digital services using existing headcount.

You can watch the episode here:

And if you’d like to learn more, check out the Moogsoft blog.

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Want to appear on a future ITSM Crowd?  We’d love to host you! If you’ve got a specialist subject we’re always looking for guests – contact us to learn more.

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