Microsoft launches new Dynamics 365 retail apps powered by AI insights

Dynamics 365 Connected Store alert.

Dynamics 365 is giving retailers an AI boost.

What you need to know

  • Microsoft introduced two new retail applications for Dynamics 365 today.
  • Dynamics 365 Commerce and Connected Store combine to improve customer experiences across the web and physical stores while helping managers and employees make better decisions.
  • Dynamics 365 Fraud Protection will also launch into general availability later this year.

Microsoft announced a new set of AI capabilities and apps coming to its enterprise Dynamics 365 platform. The new apps are focused on providing a better, more reliable retail experience for consumers and employees using AI analysis of customer behavior, inventory management, and more.

The two new applications, Dynamics 365 Commerce and Dynamics 365 Connected Store, are focused on improving the efficiency of stores and maintaining the customer experience between the web, mobile, and physical stores.

"Intelligent systems provide deep insights to empower advanced decision-making and personalization, delivering the fully connected commerce solution retailers need to build brand loyalty, optimize operations and supply-chain efficiencies, and deliver better business outcomes," Microsoft says of Dynamics 365 Commerce.

Dynamics 365 Connected Store, meanwhile, can help bring more understanding to what’s happening at stores based on observational and predictive data, delivered via cameras and IoT sensors, based on how customers are moving through a store. The application also keeps track of the status of store equipment and product.

Vía Windows Central – Apps


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