Today, IT help desks are operated by humans with manual service-oriented interactions. In the world of cloud and AI, the IT help desk needs to be improved and modernized. With global work environments shifting drastically to remote workers caused by the COVID-19, this exposes the deficit of common IT help desks. Currently, they are not scalable to support the influx of employee requests for IT support.
AI brings users and services together, in times where social distancing in the workplace is mandated, and AI is the only way to ensure business continuity across remote workers and cross-functional teams. Remote workers do not want to talk to an operator, and even worse, they don’t want to wait for service. AI solves these growing business issues while decreasing OPEX in an economic standstill.
In this talk, Muddu Sudhakar takes a deeper dive into his Survival Guide Tips for leveraging AI to automate existing IT Help Desks to cut costs up to 90%.
You’ll learn how to:
1. Apply an AI-first and AI-native approach to your existing ITSM
2. Give users a Conversational Experience through a Virtual Assistant
3. Use Conversational RPA to automate existing RPA workflows
4. Provide end-to-end Omnichannel 24×7 Self-Service
Vía IT Service Management https://ift.tt/3l8cCUs