FREE ITIL 4 Webinar: Learn from experts
Getting started with ITIL 4
We are more than excited to inform you that on October 13th, we will host a FREE ITIL 4 webinar. Now you have the chance to join our webinar and hear how the new version of ITIL has a much better focus on creating value for customers.
Host Claire Agutter and her guests Akshay Anand and Roman Jouravlev from AXELOS Global Best Practice will explain how the new version of ITIL builds on the success of ITIL V3 and why this new version supports a heightened focus on creating value for customers.
Most importantly, you will learn how this framework of service management best practices will benefit your organization.
The discussion topics include:
- The aims and importance of ITIL 4
- How it’s been received to date
- The Managing Professional courses – benefits, audience for each one
- Getting started with ITIL 4: How to apply the ITIL 4 practices to meet these new challenges
There will be also a live Q&A at the end of the session.
About the experts
Roman Jouravlev is a ITSM Portfolio Development Manager, responsible for ITIL continual development. He joined AXELOS in 2016 after working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager and service desk manager.
Roman has authored and translated several books and many articles on IT management. An ITIL v2 Service Manager and ITIL Expert, he has delivered nearly every ITIL certification training available since 2002.
Akshay Anand joined AXELOS in September 2016 with nearly 20 years’ global experience in designing and implementing ITSM and managing IT Services. He has implemented challenging IT Service Management projects and transformations in diverse industries such as pharmaceuticals, publishing, insurance and financial services.
At AXELOS, he acts as the Lead Architect for the ITIL Update Programme. He also manages the development and publication of guidance around DevOps and IT Service Management. Akshay regularly represents AXELOS at industry conferences and events, speaking about the role of Service Management, ITIL and other best practices.
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