Problem Management Isn’t Just for Incidents
What is a “problem”? If your mindset is influenced by ITIL, the quick response to that will either be “A cause of one or more incidents” (ITIL v3) or “A cause, or potential cause, of one or more incidents” (ITIL 4). But for me, such definitions have always fallen rather short of the mark…and the inherent potential of problem management. What is a ‘problem’? If your mindset is influenced by ITIL, you might be missing out on the inherent potential of problem management, says Michael Keeling #ITSM #ITILClick To Tweet Defining a problem I maintain that a problem is, by … Continúa leyendo Problem Management Isn’t Just for Incidents